Shipping Policy
How Your Piece Travels
mofluxse™ — Packed by Hand, Sent with Care
Company Information
Handmade ceramics, lacquer, and metal cannot be rushed — and neither can their journey to you. Every mofluxse piece is inspected, wrapped in protective layers, and boxed by hand before it leaves our studio. This policy explains what happens from the moment you order to the moment your piece arrives.
Our Approach to Shipping
We ship directly from our Beijing studio and partner workshops. This keeps prices honest, removes middlemen, and ensures every piece is checked by the people who made it. Because our objects are fragile and one-of-a-kind, we take packaging seriously — each item is individually cushioned and boxed for international transit.
- Hand-inspected before dispatch
- Reinforced packaging for fragile ceramics and lacquer
- Direct studio-to-door shipping, no retail markup
01
Processing & Shipping Fee
Processing: Please allow 2–4 business days for inspection, careful packaging, and dispatch. During holiday periods, this may extend to 5 business days.
Shipping Fee: A flat rate of $6.99 applies to all orders, worldwide.
02
Estimated Delivery
All orders ship from China. Delivery times vary by destination:
| Region | Estimated Delivery |
|---|---|
| United States | 10 – 15 business days |
| Canada / UK / Australia | 11 – 16 business days |
| Rest of World | 15 – 20 business days |
These are estimates, not guaranteed dates. Handmade objects deserve patience.
03
Tracking Your Order
Once your piece ships, you will receive an email with a tracking number. Tracking may take 1–3 business days to update after the label is created — this is normal and does not mean your package is delayed.
04
Customs, Duties & Taxes
International orders are shipped DDU (Delivered Duty Unpaid). Any customs fees, import duties, or taxes imposed by your country are the responsibility of the recipient. mofluxse is not liable for customs delays. Fees are rare for small craft items, but regulations differ by country.
05
Changes & Cancellations
We begin packing quickly. To change an address or cancel an order, email service@mofluxse.com within 12 hours of purchase. Once an item enters processing, changes can no longer be made.
06
Damaged or Lost in Transit
Damaged on arrival: Email photos within 72 hours of delivery and we will send a replacement at no cost.
Confirmed lost: If the carrier declares the package lost, we will ship a replacement free of charge.
Thank you for your patience — good things take time, and fragile things take care.
mofluxse™